I ordered some dental chews for my dog in mid-September. About 10-14 days later, I received a backorder notification by email.
I called to ask when I could expect the product. Customer service promised to look into it and call me back. Never happened. Less than a week later I received another back-order notification.
Again no date when I could expect shipment. I heard nothing more until more than a month later, when I got an email asking me to review the product I never received! I called again and got a recording asking me to leave a message. Never heard back.
I emailed the company to express my displeasure. Again no response. Waiting for my credit card bill.
If the charge appears on it, I will file a complaint with the State Attorney General's office. Don't do business with this company.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of service.