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I have monthly auto-shipments set up for the SAME two medications for my dog. Three months ago, the shipments starting arriving with one of the two meds missing. It took nearly 5 additional weeks to get the second med shipped to me in April and May. In June, I...
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1.0
I didn't like
  • Customer service
#1071370
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I just received my order of 3 Adaptil calming collars. I decided that I would try it out on my dog before she was in a situation that caused her anxiety, just to get her used to it. She immediately began to tremble and look for a place to hide. I left it on for a few...
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#1061640
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On 5/10, order was placed for my dogs 3 meds. Was told my credit card will not be charged until item is shipped. On 5/18, a charge actually went through (not pending), so I call to get the tracking number. I was told it's being shipped out and tracking number will be...
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1.0
I didn't like
  • Service
  • Non-delivery of any items ordered
  • Customer service
#1050955
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Zymox Pet Shampoo Review

EntirelyPets
#836980
2.1
Details
Ordered 2 zymox shampoos for my golden retriever 3 yrs old and i found out rhat zymox everything are suppresive. I opened one and still want to order something else but this gut in customer service waa a wise *** like I am tight. Definitely more generous than him. I asked for a survey, he aaid there ain't one. *** with this ***.
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Fancy Feast Appetizers Review

EntirelyPets
#713955
I ordered Cat food they sent me the wrong one. I returned the wrong items but the refund to my account is taking forever for me to get. It's almost a month now & im still waiting???
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Other Product Review

EntirelyPets
#654196
3.0
Details
Terrible customer service. Received tracking info for a product but the item was never actually shipped. The item needed to be shipped with freezer packs to preserve integrity. Didn't find out until I called to check on the item. Extremely rude customer service. Won't buy from again.
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Customer service
Price Affordability
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Coolaroo Bed Review

EntirelyPets
#502003
Stay away atcall cost. We live in cansda and ordered a large coolaroo bed, the credit card was charged and we werevtold it would take a few budiness days to deliver. 2 days later they emailed my bf a scanned handceritten letter to resend the 3 digits behind the card so thry can ship (card was already processed) so we called and gave them # and were told it was being dhipped that day. Well 3dsys later they emailed again tellingbus there wouldbe...
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received email saying it would be a month before receiving eyedrops. then they said they can not get it at all,there trying to find another brand.Now my order number is no good and im out 27.00 dollars and after 7 calls to service line im screwed. Dear Todd, Thank you...
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#1037723
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Since I've used and have been quite happy with Entirely Pets selection, cost and customer service in the past, I thought I'd try their pet pharmacy website. BIG mistake! According to their website: "Please allow up to 3 days for new prescription verification and...
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2.4
I liked
  • Selection and prices
I didn't like
  • Non-delivery of any items ordered
  • Customer service
  • Lack of response to phone messages and emails
#1007932
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Omg, where to begin. I made the HUGE mistake in March of 2016 when I ordered 6 packages of Vetquinol Dentahex Oral Care Chews and 2 other items from Entirelypets.com. My first mistake was not canceling the order when I found out they were backordered. The second...
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#955511
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I ordered supplements for my dog and paid for priority shipping (2 to 4 business days). It took them 3 business days just to process it for shipping. When I pointed this out, the Customer Service agent told me that the order was processed in 24 hours as promised on...
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1.0
I didn't like
  • Totally untrustworthy and unethical
#938260
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Terrible customer serivce, and the worst shipping ever. It took 2 weeks to delivered while they say it takes 4-7 days. They told me wrong tracking number, so I had no idea when where my package is, and when it is delivered. I checked my USPS tracking page every...
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2.0
#904412
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I've never dealt with such unprofessional and terrible customer service in North America... Plain rude and disrespectful, one lie after another and they assume everyone is either very *** or just a one-time customer only! The later is absolutely right because I will...
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1.1
#885812
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Hmm, First time ordering Azodyl for my CKD cat:It arrived late,package defrosted(it has to be kept cold).I had no choice but to keep this particular one because cat had none&company couldn’t take responsibility.2nd time:Again,arrived late&defrosted,even after choosing...
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1.7
#878776
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