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I find this company to be unreliable. I placed a very important order for Apoquel, an anti-inflammatory that helps regulate my older dogs skin conditions with an added amount to the total for a 2 day delivery. I also called to make sure paperwork was received. The...
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Anonymous
laurie

I too made a very important order a month ago still waiting was promised again it would be here today. NOTHING STILL

1.0
#1168754
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After dealing with Entirely Pets a second time, I will never buy from them again. First, I had put my order in for 24 cans of Redbarn Cat Food-Salmon Stew and 24 cans of ZiwiPeak Daily-Cat Venison & Fish Cuisine on December 25th. I didn't get a shipping confirmation...
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2.3
#1166450
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Placed an order on 12/6/2017. Order was put on hold because one item was on back order. I called and asked that the rest of the order ship as balls needed to be shipped to Colorado. Didn't happen. Back order came in and that item was shipped but the rest of the order...
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1.7
I didn't like
  • Delivery and customer service
#1150770
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I have monthly auto-shipments set up for the SAME two medications for my dog. Three months ago, the shipments starting arriving with one of the two meds missing. It took nearly 5 additional weeks to get the second med shipped to me in April and May. In June, I...
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1.0
I didn't like
  • Customer service
#1071370
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I just received my order of 3 Adaptil calming collars. I decided that I would try it out on my dog before she was in a situation that caused her anxiety, just to get her used to it. She immediately began to tremble and look for a place to hide. I left it on for a few...
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#1061640
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On 5/10, order was placed for my dogs 3 meds. Was told my credit card will not be charged until item is shipped. On 5/18, a charge actually went through (not pending), so I call to get the tracking number. I was told it's being shipped out and tracking number will be...
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1.0
I didn't like
  • Refund policy
  • Non-delivery of any items ordered
  • Service
#1050955
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received email saying it would be a month before receiving eyedrops. then they said they can not get it at all,there trying to find another brand.Now my order number is no good and im out 27.00 dollars and after 7 calls to service line im screwed. Dear Todd, Thank you...
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#1037723
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Since I've used and have been quite happy with Entirely Pets selection, cost and customer service in the past, I thought I'd try their pet pharmacy website. BIG mistake! According to their website: "Please allow up to 3 days for new prescription verification and...
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2.4
I liked
  • Selection and prices
I didn't like
  • Totally untrustworthy and unethical
  • Online order status portal non-functional or incorrect
  • Cust svc and dated order tracking
#1007932
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Omg, where to begin. I made the HUGE mistake in March of 2016 when I ordered 6 packages of Vetquinol Dentahex Oral Care Chews and 2 other items from Entirelypets.com. My first mistake was not canceling the order when I found out they were backordered. The second...
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#955511
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Contact EntirelyPets

Mailing Address:
Entirelypets
710 S 13th St # 900 PMB 384
Norfolk , NE 68701-5606
Phone:
(800) 889-8967
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EntirelyPets Products and Services

I ordered supplements for my dog and paid for priority shipping (2 to 4 business days). It took them 3 business days just to process it for shipping. When I pointed this out, the Customer Service agent told me that the order was processed in 24 hours as promised on...
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1.0
I didn't like
  • Totally untrustworthy and unethical
#938260
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