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These guys suck. They lie and cheat. Their web site is not up to date and when you contact a customer service rep thru their online chat, you get told one thing and it's documented in your record. Yet when they send you the wrong product, what the chat says doesn't...
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Company wrote 0 private or public responses to the review from Dec 06.
1.0
I didn't like
  • Delivery and customer service
  • Service
#1417006
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have shopped with EntirelyPets.com for years and never have I received such poor customer service as I did from representative "Mike." Several times I emailed asking questions and received responses that failed to answer them. I had been waiting 3 months for a...
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Company wrote 0 private or public responses to the review from Sep 25.
1.0
I didn't like
  • Customer service
#1365926
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EntirelyPets - Horrible experience

Shipping policies are awful. Especially when paying for expedited service. And the customer service was even worse. To top it off, I was charged twice for the merchandise and had to call to get the charge removed.
Company wrote 0 public responses to the review from Sep 04.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1346442
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EntirelyPets - Rude customer service

I have been a customer of entirelypets off and on for a few years and never had a problem until today called to ask a question the guy barely spoke any English he was very very rude and now I will not order from them anymore they lost the client at least know how to speak proper English when I asked him if they were accredited pharmacists he didn't even know what accredited means
Company wrote 0 public responses to the review from Aug 17.
#1332356
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I ordered 2 bottles of glucosamine and shipping to Germany in end-May. The order can be confirmed and started the international shipment only after 2 weeks upon my order. I keep on following up with their Sales rep about the shipping status, but the only answer for my...
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Company wrote 0 public responses to the review from Jul 02.
1.0
#1293545
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Ordered cat deworming pills. Three phone calls and three weeks later no pills. Same as many other people are stating- they promise it will be shipped that day, then nothing. How does this company intend to stay in business taking orders it cannot fill then blatantly...
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Company wrote 0 public responses to the review from May 20.
#1260385
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Do not do business with this company! Fraudulently, they duplicate your orders and you have to run weeks for your refund! They lie to you over live chat and phone calls that it has been issued and you need to escalate over and over to upper management to hear the truth...
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Company wrote 0 private or public responses to the review from Apr 24.
#1239902
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I went to order Feliway spray.Saw a 75ML spray, on it it said Comfort Zone Feliway (you barely could see the "with" on it!! why is that? Feliway should never have been allowed on it, it was NOT THEIR (cevas) product.. Plus I never got an acknowledgement of the order...
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Company wrote 0 public responses to the review from Apr 03.
1.0
I didn't like
  • Not original product
#1225026
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I ordered a glucose meter for my cat who almost died, they stated it shipped and then a few days later sent me an email stated that it was back ordered, I even have a shipping number that states after 3 weeks still waiting on the package. I called and cancelled they...
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Company wrote 0 private or public responses to the review from Mar 31.
1.1
I didn't like
  • Customer service
  • Lack of service
#1223644
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Contact EntirelyPets

Mailing Address:
EntirelyPetsEntirelyPets.com
34501 7th St
Union City, California 94587-3673
United States
Phone:
(800) 889-8967
More
We ordered lactated ringers solution for our cat. They charged our card, then told us there was an error on shipping charges and they needed an additional $10. Then days went by and we received no notice of shipping. Email went unanswered. Phone call, they said "It'll...
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Company wrote 0 private or public responses to the review from Mar 12.
1.0
#1209007
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