Product: Entirelypets Customer Care Clear all filters (0 of 8 reviews match)
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These guys suck. They lie and cheat. Their web site is not up to date and when you contact a customer service rep thru their online chat, you get told one thing and it's documented in your record. Yet when they send you the wrong product, what the chat says doesn't...
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1.0
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Entirelypets Customer Care
I didn't like
  • Delivery and customer service
  • Service
#1417006
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have shopped with EntirelyPets.com for years and never have I received such poor customer service as I did from representative "Mike." Several times I emailed asking questions and received responses that failed to answer them. I had been waiting 3 months for a...
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1.0
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Entirelypets Customer Care
I didn't like
  • Customer service
#1365926
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EntirelyPets - Horrible experience

Shipping policies are awful. Especially when paying for expedited service. And the customer service was even worse. To top it off, I was charged twice for the merchandise and had to call to get the charge removed.
1.0
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Entirelypets Customer Care
#1346442
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EntirelyPets - Rude customer service

I have been a customer of entirelypets off and on for a few years and never had a problem until today called to ask a question the guy barely spoke any English he was very very rude and now I will not order from them anymore they lost the client at least know how to speak proper English when I asked him if they were accredited pharmacists he didn't even know what accredited means
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Entirelypets Customer Care
#1332356
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Do not do business with this company! Fraudulently, they duplicate your orders and you have to run weeks for your refund! They lie to you over live chat and phone calls that it has been issued and you need to escalate over and over to upper management to hear the truth...
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Entirelypets Customer Care
#1239902
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I ordered a glucose meter for my cat who almost died, they stated it shipped and then a few days later sent me an email stated that it was back ordered, I even have a shipping number that states after 3 weeks still waiting on the package. I called and cancelled they...
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1.1
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Entirelypets Customer Care
I didn't like
  • Customer service
  • Lack of service
#1223644
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Plain rude and disrespectful, one lie after another and they assume everyone is either very *** or just a one-time customer only! The later is absolutely right because I will never buy anything from EntirelyPets again. The only thing they care about is keeping your...
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1.1
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Entirelypets Customer Care
#885812
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I ordered from Entirelypets due to the fact that I could pay by money order, I am not comfortable using credit cards on line with new companies. I have ordered other products from different companies , paying with money orders and received products within a reasonable...
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nadiney
nadiney

Jacob, it would make sense that they would have cashed it, but the guy I spoke to told me they had received it, not once but three times, it wasn\'t some kind of confusion, he...

Anonymous
Jacob

If they didn\'t cash it, maybe they didn\'t receive it? My experience with most companies is that they will cash checks immediately...

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Entirelypets Customer Care
#318410
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