Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Placed an order on 12/6/2017. Order was put on hold because one item was on back order.

I called and asked that the rest of the order ship as balls needed to be shipped to Colorado. Didn't happen. Back order came in and that item was shipped but the rest of the order not shipped. I called again and was advised order would be shipped.

Didn't happen. I called again. Long hold times and then call transferred to third party voice mail. After 4 calls, spoke with CSR that advised me that supervisors and managers do NOT come in until 9:30am.

Still no shipment! No resolution offered! Balls will not make it to Colorado now before Christmas. Last year, I placed an order and items were on back order and I had to cancel part of order to get these same balls shipped out.

Customer service sucks.

If you expect to order without problems and get your order on time, DO NOT ORDER FROM ENTIRELY PETS. Order form Chewy instead!

Product or Service Mentioned: Entirelypets Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Delivery and customer service.

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