EntirelyPets
Reviews and Complaints
Slow delivery
AWFUL
AWFUL /send and charged me for same item after a week.
Can't Trust Their Website & They'll Rip You Off
- Delivery and customer service
- Service
Preferred solution: Honor the picture that is & was on the website. Honor the online chat with Gary.
Incredibly poor customer service via email
EntirelyPets.com never contacted me regarding this review or offered any further explanation/service. I now shop with Chewy.com for my online pet needs.
waiting more than 3 months for backorder, asked for info, got short reply saying item is backordered, asked specific questions, got some answers, repeated unanswered questions, got attitude and no clarification, asked again and waited almost two weeks before getting major attitude in email repeating his previous reply which did not answer my question. Called customer service and canceled order, complained about the email replies, but didn't get any satisfaction regarding the service. Won't order from them again, as there are better options available.
- Customer service
Horrible experience
Irresponsible company
Rude customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful company
Do not do business with this company!
Fraudulently, they duplicate your orders and you have to run weeks for your refund!
They lie to you over live chat and phone calls that it has been issued and you need to escalate over and over to upper management to hear the truth that it was never issued. The staff are unprofessional and rude and they can easily hang up on you.
Keep your sanity and do your business with reliable companies.
Why is not government controlling these businesses and everyone and their mother these days can create companies and play with consumers like this?
Selling discontinued product/ mislabeled
- Not original product
Preferred solution: Full refund
Dont believe anything they say
- Lack of service
- Customer service
Preferred solution: Full refund
Horrible company
Terrible service, bait and switch on shipping
Awful Service
Preferred solution: Price reduction
Do order from this company!
- Delivery and customer service
Preferred solution: Let the company propose a solution
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.